We offer Three Days window (from delivered date) to our valued customers to return a product under the following events and receive a replacement.
If We Deliver:
Defective Product (Software/Functional Issue)Wrong Product (Colour & Model)Dead Product (Product Not Working)Damaged Product (Physically Damaged)
Note- In case of color if the customer has confirmed that he or she is ready to accept any color then no replacement could be done behalf on color.
Wrong and Damaged delivered product must be reported within 24 hours from the delivery date accompanied with images of the product & product box (through email).
If product is totally not working (Dead Product) then before call to customer care kindly charge your mobile minimum 8 (eight) hours regularly.
We accept your complaint when we receive your goods completely unused and accompanied with all the accessories.
We process a refund if we are not able to arrange a replacement.
Refund will be done in the actual mode of payment if payment is done by Debit card, Net banking or Credit card.
In case of cash on delivery, account details need to be shared by the customer through the mail.
Refund will take 7-10 days of time after the refund confirmation.
Important: In case of partial payment, after the shipment of the product no cancellation and refund will be entertained if customer denies to even accept the product at the time of delivery.
As we give 6 months warranty by warranty bazaar then after 3 days you can directly contact Warranty Bazaar customer care if delivered product is defective (Software/Functional Issue only).
The maximum time we take for resolving your complaint within 15 working days.
All return request is either handled by our customer service through Call, email or web form (https://www.secondvendor.com/contactus) available on our site.
Once we have received your confirmed request we will arrange reverse pick up of your product and will inform you of the pickup time. In the unlikely event when we are not able to arrange a reverse pickup at your location, we will intimate you and request you to ship the product to us. The courier charge would be reimbursed of equivalent amount would be given by us to you. The courier charge eligible for reimbursement are up to Rs.200 only.
Connecting with secondvendor.com
When contacting us you must quote your Web Order Number or registered mobile no that you received when placing the original order.
BBM is not supported in Blackberry devices. So, no replacement will be done on that basis.
Replacements will not be entertained on the basis of apps working as operating system is responsible for that. It is completely your responsibility to have prior knowledge of that.
While replacing any defective phone, erase all your data and ids. The company would not be responsible for any data leak.